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Billing & Invoices

Manage payment methods and view invoices

Transparent Billing

Organiko.ai provides clear, transparent billing with detailed invoices, flexible payment options, and easy management of your payment methods. Access your complete billing history anytime.

💳
Multiple Payment Methods
Cards & bank accounts
📄
Detailed Invoices
PDF download
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Secure Processing
PCI compliant

Managing Payment Methods

1

Navigate to Billing Settings

Go to Settings → Billing from your dashboard.

Dashboard → Profile → Settings → Billing
2

Add or Update Payment Method

Click "Add Payment Method" or "Update" next to an existing method.

Accepted Payment Methods:
💳Visa, Mastercard, Amex
💰Debit cards
🏦Bank account (ACH)
🌐International cards
3

Set Default Payment Method

You can add multiple payment methods and choose which one to use as default for automatic billing.

💡 Tip: Add a backup payment method to avoid service interruptions if your primary card expires or is declined.
4

Security & PCI Compliance

All payment information is processed securely through our PCI-compliant payment processor. We never store your full card details.

🔒 256-bit SSL✓ PCI DSS Level 1🛡️ Fraud protection

Billing Cycle & Payments

📅

Monthly Billing

All paid plans are billed monthly in advance. Your billing date depends on when you first upgraded:

• Free Plan users: Billing starts on the 1st of the month if you upgrade
• Paid Plan users: Bill on the same day each month (your anniversary date)
• Example: Upgraded on May 15th → billed on the 15th of every month
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Automatic Payments

Payments are processed automatically using your default payment method:

✓Charged on your billing date each month
✓Email receipt sent immediately after successful payment
✓Automatic retries if payment fails (with notifications)
✓Grace period of 7 days for failed payments
📊

Annual Billing (Save 20%)

Save 20% by switching to annual billing. Available for all paid plans.

Annual Pricing:
Starter:$588 $470/year
Professional:$2,388 $1,910/year
Business:$5,988 $4,790/year

Viewing & Downloading Invoices

1

Access Invoice History

Go to Settings → Billing → Invoices to see your complete billing history.

Invoice History (Example):
October 2025
Starter Plan
$49.00
September 2025
Starter Plan
$49.00
2

Download Invoice PDFs

Each invoice can be downloaded as a PDF for your records or accounting purposes. Invoices include:

• Invoice number and date
• Billing period covered
• Plan name and features
• Itemized charges
• Payment method used
• Your billing address and tax information
• Company information for business records
3

Update Billing Information

Update your billing address, company name, or tax ID anytime. Changes apply to future invoices.

💡 Note: Changes to billing information don't affect previously issued invoices. Contact support if you need corrections to past invoices.

Failed Payments & Billing Issues

⚠️

Payment Declined

If your payment fails, we'll automatically retry up to 3 times over 7 days. You'll receive email notifications after each failed attempt.

Common Reasons for Declined Payments:
• Insufficient funds
• Expired card
• Incorrect billing address
• Card blocked by bank
• International transaction restrictions
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Retry Schedule

Automatic retry attempts follow this schedule:

• Attempt 1: Immediate (on billing date)
• Attempt 2: 3 days later
• Attempt 3: 7 days later (final attempt)
• If all fail: Account suspended, downgraded to Free plan
🚨

Account Suspension

If payment fails after all retry attempts:

!Your account is automatically downgraded to the Free plan
!Data is preserved—nothing is deleted
!You can reactivate by updating your payment method
!Outstanding balance must be paid to upgrade again
✅

How to Resolve Payment Issues

1.Update payment method: Add a new card or correct billing information
2.Contact your bank: Ensure the card is active and has sufficient funds
3.Retry payment: Click "Retry Payment" in billing settings
4.Contact support: If issues persist, we're here to help

Tax Information

🏛️

Sales Tax Collection

We collect sales tax where required by law. Tax rates are calculated based on your billing address and applied automatically to your invoices.

Tax Jurisdictions: We currently collect sales tax in US states where required, EU VAT for European customers, and GST for applicable countries.
🆔

Adding a Tax ID

Business customers can add their tax ID (VAT number, EIN, etc.) to their billing information. This will appear on all future invoices.

💡 Tip: Valid VAT numbers may qualify for reverse charge mechanism (no VAT charged). The system validates VAT numbers automatically.

Frequently Asked Questions

Can I change my billing date?

Billing dates are set based on when you first upgraded and cannot be changed. However, if you downgrade to Free and then upgrade again, you'll get a new billing date.

Do you offer refunds?

We generally don't offer refunds, but we evaluate requests on a case-by-case basis within the first 7 days of a new subscription. Contact support@organiko.ai to discuss your situation.

Can I pay by invoice (NET 30)?

Invoice billing with NET 30 terms is available for Enterprise plans only. Contact our sales team to discuss this option.

How do I cancel my subscription?

You can cancel anytime from Settings → Subscription → Cancel Subscription. You'll retain access until the end of your billing period, then automatically downgrade to the Free plan.

Is my payment information secure?

Yes! All payment processing is handled by our PCI DSS Level 1 certified payment processor. We never store your full credit card details on our servers.

Billing Questions?

Our support team is here to help with any billing or payment questions.

Contact SupportView FAQ
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